comp.mail.eudora.* FAQ
Posting to the Newsgroups
Two newsgroups currently cover Eudora:
Please note that these groups are not an "official" arm of Qualcomm. Eudora Pro users are welcome to post here, but for official technical support Pro users should contact the address in their manual (or on their disk if purchased via download), their site representitive if a site licensee (and insist their site rep give them access to a manual!).
Important Tip: Before posting you should look at the subject lines of other posts to see if your topic is already addressed.
Following are suggestions that will help the volunteer readers of the Eudora newsgroups better answer your questions. Some of these may be irrelevant to your problem, but if in doubt, include as much as possible.
- A good subject line:
- Don't just put "Eudora help needed pleeease" or no subject line at all.
- Try something like "Light crashes sending attachments"
- The key is to try to put as much relevant info as possible while keeping the subject line relatively short as most newsreaders display only a limited amount of characters for subject lines
- Exactly which version of Eudora you are using.
- You don't really need to specify Mac or Windows unless you want to, as it will be clear from which group you are posting in. If, however, for some reason it might not be clear, go ahead and include this.
- In addition to indicating Light or Pro, you should include the exact version number.
- For Macintosh users, go to the Apple menu and choose "About Eudora" to find the version number. Or click once on the program icon and choose "Get Info" from the File menu or hit command-I
- For Windows users, go to the Help menu and choose "About Eudora" to find the version number.
- Indicate whether you have a copy of the manual.
- Are other Internet programs having trouble as well? While you are still welcome to post to comp.mail.eudora.*, if Netscape, Microsoft Explorer, or other Internet software are all having trouble, it is almost certain to not be a Eudora problem.
- What brand of computer.
- What system software and what version.
- Example: Macintosh PowerPC 6100/60 AV running MacOS 7.5.3
- Example: Gateway 2000 Pentium running Windows 3.1
- What method of Internet connection.
- Are you running PPP, SLIP, Ethernet?
- What PPP or SLIP software do you use? What version?
- What TCP/IP software do you use? What version?
- Example: MacPPP 2.5 with Open Transport 1.1
- Example: Trumpet Winsock with ??? [need good Windows example here]
- A clearly worded description of the problem as best you can. While people on the group don't grade your spelling or grammar, I know that I skip messages if I can't really make out what the problem is or if all the sentences run together.
- A message saying simply "Eudora is not working" won't really help people know how to fix your problem.
- Read some of the other posts on the group to get a better idea (in some cases!) of how you might better describe your problem.
- Don't end your message: "I never check this group, so please e-mail me an answer directly." At least use something like, "Please e-mail me an answer if possible, as well as posting to this group for the benefit of others who might be wondering the same thing."